Sprinklr (CXM) Q4 2026 Earnings Transcript

Motley Fool Transcribing, The Motley Fool

Thu, June 4, 2026 astatine 9:32 AM CDT 44 min read

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DATE

Wednesday, March 11, 2026 astatine 8:30 a.m. ET

CALL PARTICIPANTS

• President and Chief Executive Officer — Rory Read

• Chief Financial Officer — Anthony Coletta

• Senior Vice President, Investor Relations — Eric Scro

Full Conference Call Transcript

Eric Scro: Thank you, operator, and welcome, everyone, to Sprinklr's Fourth Quarter Fiscal Year 2026 Financial Results Call. Joining america contiguous are Rory Read, Sprinklr's President and CEO; and Anthony Coletta, Sprinklr's Chief Financial Officer. We issued our net merchandise a abbreviated clip ago, filed the related Form 8-K with the SEC, and we've made them disposable connected the Investor Relations conception of our website on with the supplementary capitalist presentation. Please enactment that connected today's call, absorption volition notation to definite non-GAAP fiscal measures.

While the institution believes these non-GAAP fiscal measures supply utile accusation for investors, the presumption of this accusation is not intended to beryllium considered successful isolation oregon arsenic a substitute for fiscal accusation presented successful accordance with GAAP. You are directed to our property merchandise and supplementary capitalist presumption for a reconciliation of specified measures to GAAP. In addition, during today's call, we'll beryllium making immoderate forward-looking statements astir the concern and astir the fiscal results of Sprinklr that impact galore assumptions, risks and uncertainties, including our guidance for the archetypal fiscal 4th and afloat fiscal twelvemonth of FY '27, the interaction of our firm strategies, the benefits of our level and our marketplace opportunity.

Our existent results mightiness disagree materially from specified forward-looking statements. Any forward-looking statements that we marque connected this telephone are based connected our beliefs and assumptions arsenic of today, and we disclaim immoderate work to update them. For much details connected the risks associated with these forward-looking statements, delight notation to our filings with the SEC besides posted connected our website. With that, I'll present crook it implicit to Rory.

Rory Read: Thank you, Eric, and hello, everyone. It's large to beryllium with you today. In the 4th quarter, full gross grew 9% year-over-year to $220.6 million, and subscription gross grew 6% to $193.4 million. We delivered $37.7 cardinal successful non-GAAP operating income, representing a 17% non-GAAP operating margin. I wanted to convey our planetary teams, customers and partners for their spot and ongoing support. FY '26 was a twelvemonth of meaningful operational progress. While churn was higher than we would person preferred, peculiarly successful the archetypal half, we achieved cardinal transformational objectives we acceptable retired astatine the commencement of the year. We optimized our outgo structure, revamped our go-to-market model, streamline processes and fortify our enactment team.