TipRanks
Sun, June 28, 2026 astatine 12:55 PM CDT 7 min read
AI has go the defining taxable crossed the tech sector, accounting for overmuch of the industry's absorption portion helping thrust beardown net maturation implicit the past fewer years. At the aforesaid time, it is besides transforming the bundle industry, wherever the emergence of AI agents has raised concerns that immoderate accepted software-as-a-service (SaaS) products could go little invaluable oregon adjacent unnecessary arsenic AI takes implicit tasks that erstwhile required dedicated applications. Those concerns person fixed emergence to what analysts person dubbed the "SaaSpocalypse."
End of Quarter Sale - 70% Off
-
Unlock almighty investing tools and data-driven insights with TipRanks Premium for much assured concern decisions.
-
Discover apical banal picks and caller concern opportunities done TipRanks' Smart Investor Newsletter.
However, Goldman Sachs' Gabriela Borges sees a imaginable way toward a bundle recovery, arguing that immoderate companies basal to payment arsenic AI reshapes the manufacture and creates caller merchandise opportunities. In particular, the expert believes the lawsuit acquisition bundle marketplace offers charismatic near- to mid-term opportunities.
"The lawsuit acquisition marketplace is successful an AI-driven evolution, with important disruption to incumbents successful portion of the marketplace (Customer Service) causing investors to question the durability of the full category. Based connected our manufacture conversations and cardinal analysis, we get astatine the pursuing cardinal conclusions: 1) the tailwind for companies that are capable to payment from the disruption successful lawsuit work volition apt past aggregate years vs. conscionable a adjacent word operator of upside and 2) selling is comparatively resilient arsenic a class fixed these companies mostly person a differentiated infrastructure layer, thing that we deliberation is misunderstood successful the marketplace today," Borges stated.
Based connected that view, Borges has singled retired 2 bundle stocks she believes are positioned to capitalize connected the transformation. The expert sees each climbing by astatine slightest 60% implicit the adjacent 12 months. We turned to the TipRanks database to analyse her picks and the rationale down them.
Klaviyo (KVYO)
The archetypal of Goldman's picks that we're looking astatine present is Klaviyo, a person successful business-to-customer CRM, oregon lawsuit narration management. Klaviyo's subscription-based Data Platform makes usage of AI to analyse lawsuit information and interactions, allowing concern customers to amended recognize lawsuit behavior.
As with each CRM, the cardinal effect here, for Klaviyo's customers, is the quality to enactment unneurotic nonstop selling efforts that are amended branded, amended targeted, and much effective. Klaviyo's agentic AI tech is simply a captious portion of this picture, making disposable automated agents that spot the full lawsuit picture, including acquisition histories and real-time data. In short, Klaviyo gives its customers chatbots that are astute and capable, capable to urge products, assistance successful idiosyncratic purchases, and determination the speech on astir the timepiece – acold much than conscionable answering questions.

1 hour ago
1




.png)
English (CA) ·
English (US) ·
Spanish (MX) ·